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• • • Delivery information • • •

The cost, rules, methods and time of delivery of the products sold by the Sellers shall be determined independently by each Seller concerned and shall be published on the relevant page of the Seller and/or in the Seller’s Marketplace.


The cost of delivery of a product shall be calculated individually depending on the information about the product ordered, its weight, delivery region and method, and shall be specified on the relevant page of the Seller and/or in the Marketplace of the Seller concerned.
The Seller shall be entitled to use third parties’ services to deliver the products to the place specified by the Buyer.


Should a product be delivered within the time limit as per the agreement but fail to be received by the Buyer due to the Buyer’s fault, subsequent delivery shall be made within a new time limit agreed with the Principal but not earlier than the Buyer has again paid for the services of product delivery.


Delivery of the products is a separate service acquired by the Buyer of the product. Some of the Sellers selling their products via the Website may charge an additional fee for the service of delivery of the products (should the Seller charge an additional delivery fee, the terms and cost of delivery shall be posted on the Sellers’ relevant Pages and/or in the Marketplace of the Seller concerned).


Quality complaints, should they arise upon delivery, shall be considered in accordance with Law of the Russian Federation No. 2300-1 “On the Protection of the Consumers’ Rights” dated February 7, 1992 and shall be submitted by the Buyer to the Seller, whose product is in the Marketplace on the Website, using the contact details specified by the Seller concerned on the Seller’s page and/or in the Seller’s Marketplace.


The terms and definitions mentioned above shall have the same meaning as the terms and definitions used in the User Agreement .

• • • Return information • • •

The rules for return of the products/works/services sold by the Sellers, as well as the rules for refund, shall be determined independently by each Seller concerned and shall be published on the relevant page of the Seller and/or in the Seller’s Marketplace.


As per the current laws on the protection of the consumers’ rights including Russian Federation Government Regulation No. 612 “On Approval of the Rules for Distance Sale of Products” dated September 27, 2007, the Buyer shall be entitled to refuse the products at any time before its delivery and within 7 calendar days upon delivery.


Products of proper quality may be returned provided that they are in ready-for-sale condition with their consumer properties preserved, and the document proving the fact and terms of purchasing the product specified is available.


The Buyer shall not be entitled to refuse the product of proper quality with individually defined properties, should only the Buyer purchasing the product be able to use it.


The following products shall not be subject to return: non-periodicals (books, brochures, albums, cartographic publications, sheet music, loose-leaf editions, calendars, booklets, publications reproduced in technical storage media), as well as other products as per the List of non-food products of proper quality not subject to return or exchange for similar products of other size, shape, dimensions, style, color or configuration approved by Russian Federation Government Regulation No. 55 dated January 19, 1998.


Should the Buyer refuse the product, the Seller should return him/her the amount paid as per the agreement (less the delivery charges paid by the Seller to receive the returned product from the Buyer) within 10 calendar days from the date the Buyer laid the corresponding claim.


The terms and definitions mentioned above shall have the same meaning as the terms and definitions used in the User Agreement .


Payment information for shopping in the Russian Federation
• • • Payment methods • • •
Cash Payment

If you select courier delivery, the courier collects your cash payment on delivery. Please check the package on delivery to make sure all the contents are as per your order and it includes the warranty service coupon and the receipt.

Online Card Payment

If you want to pay for your order by bank card, please, click “Pay by bank card” on the relevant page.

Payments are made via SBERBANK PJSC using Bank Cards of the following payment systems:

• • • Data Transfer Process • • •

To make a payment (enter your card details), you will be redirected to SBERBANK PJSC payment gateway. The connection with the payment gateway and data transfer are carried out on a secure basis via the SSL encryption protocol. If your bank supports such secure online payment technologies as Verified by Visa or MasterCard SecureCode, entering a special password may be also required to have your payment processed.


This website supports 256-bit encryption. The confidentiality of your personal data transferred is ensured by SBERBANK PJSC. The data entered will not be given to third parties except as otherwise provided by the legislation of the Russian Federation. Card payments are processed in strict compliance with the requirements of the following payment systems: MIR, Visa Int., and MasterCard Europe Sprl.

Payment information for shopping in Kazakhstan
• • • Payment methods • • •
Cash Payment

If you select courier delivery, the courier collects your cash payment on delivery. Please check the package on delivery to make sure all the contents are as per your order and it includes the warranty service coupon and the receipt.

Online Card Payment

Our website is linked to the Internet acquiring, and you may pay for the Service by Visa or Mastercard. Once you have chosen a Product or a Service and confirmed it, a secure window with the payment page of the CloudPayments processing centre will open, where you will need to enter your bank card details. 3-D Secure protocol is used for the additional authentication of a cardholder. If your Issuing Bank supports this technology, you will be redirected to its server for the additional authentication. In order to learn more about the rules and methods of the additional authentication, please, contact your Card Issuing Bank.

The online payment service is provided in compliance with the rules of such international payment systems as Visa and MasterCard and the principles of safe and confidential payments. The most up-to-date methods of checking, encryption, and secure-channel data transfer are used to achieve it. You enter your card details via a secure window on the payment page of CloudPayments.

You need to enter the following details in the fields on the payment page: the card number, the cardholder’s name, the expiration date, and the 3-digit security code (CVV2 for VISA and CVC2 for MasterCard). You can find all the required data printed on the payment card.

CVV2/ CVC2 is the 3-digit security code printed on the back of a card.

Then, your Issuing Bank’s page will open in the same window for entering 3-D Secure code. If you have no static 3-D Secure code, you will receive a 3-D Secure code to your mobile phone by SMS. If you have received no 3-D Secure code, you need to contact your Issuing Bank.

3-D Secure is the most up-to-date technology ensuring secure online card payments. 3-D Secure enables the precise authentication of the cardholder when he/she makes payments, which helps to minimize risks of card fraud as much as possible.

• • • Security Guarantees • • •

The CloudPayments processing centre protects and processes your bank card details in compliance with PCI DSS 3.0. The SSL encryption technology is used when the data is transferred to the payment gateway. The further data transfer is performed via closed banking networks of the high reliability. CloudPayments does not share your card details with us or other third parties. 3-D Secure protocol is used for the additional authentication of the cardholder.

In case of any questions related to a payment you made, please, contact the customer support of the payment service by email at support@cloudpayments.kz.

• • • Online Payment Security • • •

The personal data you provide (name, address, phone number, email, credit card number) are confidential and cannot be disclosed. Your credit card details are subject to mandatory encryption when transmitted and are not stored on our web server.

We recommend you to refer to the special page and check whether your browser is secure enough for online payments.

The secure processing of online payments is ensured by “CloudPayments Kazakhstan” LLP. All payment card transactions are carried out in compliance with the requirements of VISA International, MasterCard, and other payment systems. The specialized technologies for secure online card payments are used when the data is transferred. The data is processed on the secure high-tech server of the processing company.

Online card payments are safe because:

  • The authorization system ensures that the buyer’s payment card details (card number, expiration date, CVV2/CVC2) cannot be accessed by fraudsters, since these data are not stored on the authorization server and thus cannot be stolen.
  • The buyer directly enters his/her payment details into the CloudPayments authorization system rather than on the online store website. Therefore, third parties cannot access the buyer’s card payment details.

Your payment can be declined if:

  • Your bank card cannot be used for online payments. Please contact your Issuing Bank to check whether your card can be used for online payments;
  • Your bank card has insufficient funds for your payment. To learn more about funds available on your payment card, please, contact your Issuing Bank;
  • You entered invalid card details;
  • Your bank card has expired. As a rule, the expiration date of a card is printed on its face (the month and the year when your card expires). To learn more about the expiration date of your card, please, contact your Issuing Bank.

In case of any card payment questions or any other questions related to the website functioning, please, contact us by calling:

+7 495 1082 707

+421 22 0400 693

By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.
By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.
By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.
By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.

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