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• • • Delivery information • • •

The costs, rules, types and time of delivery of goods sold by Sellers shall be determined independently by each Seller concerned and shall be published on the relevant page of the Seller and/or in the Seller’s Marketplace.


The cost of delivery of an item of goods shall be calculated individually depending on the information about the ordered item, its weight, delivery region and type. The cost of delivery shall be shown on the relevant page of the Seller and/or in the Marketplace of the Seller concerned.
The Seller shall be entitled to use third parties’ services to deliver goods to the place specified by the Buyer.


Should an item be delivered within the time limit as per the agreement but fail to be received by the Buyer due to the Buyer’s fault, redelivery shall be made within a new time limit agreed with the Principal but not earlier than the Buyer has paid for redelivery.


Delivery of goods is a separate service acquired by the Buyer of the goods. Some of the Sellers selling their goods via the Website may charge an additional fee for the service of delivery of goods (should the Seller charge an additional delivery fee, the terms and cost of delivery shall be shown on the Sellers’ relevant Pages and/or in the Marketplace of the concerned Seller).


Quality complaints, should they arise upon delivery, shall be considered in accordance with the Law of the Russian Federation dated February 7, 1992 No2300-1 “On the Protection of the Consumers’ Rights” and shall be submitted by the Buyer to the Seller, whose item is in the Marketplace on the Website, using the contacts specified by the concerned Seller on the Seller’s page and/or in the Seller’s Marketplace.


The terms and definitions mentioned above shall have the same meaning as the terms and definitions used in the User Agreement .

• • • Returns information • • •

The rules for return of goods/works/services sold by the Sellers, as well as the rules for refund, shall be determined independently by each Seller concerned and shall be published on the relevant page of the Seller and/or in the Seller’s Marketplace.


As per the current laws on the protection of the consumers’ rights including the Decree of the Government of the Russian Federation No. 612 “On Approval of the Rules for Distance Sale of Goods” dated September 27, 2007, the Buyer shall be entitled to refuse the goods at any time before delivery and within 7 calendar days upon delivery.


Goods of proper quality may be returned provided they are in ready-for-sale condition with their consumer properties preserved and the proof of the purchase with conditions of the purchase presented.


The Buyer shall not be entitled to refuse an item of proper quality with individually defined properties should only the Buyer purchasing the item be able to use it.


The following goods shall not be subject to return: non-periodicals (books, brochures, albums, cartographic publications, sheet music, art prints, calendars, booklets, publications reproduced in technical storage media), as well as other goods as per the List of non-food goods of proper quality not subject to return or exchange for similar goods of other size, shape, dimensions, style, color or configuration approved by the Decree of the Government of the Russian Federation No 55 dated January 19, 1998.


Should the Buyer return an item, the Seller shall refund the amount paid by the Buyer as per the agreement (less the delivery charges paid by the Seller to receive the returned item from the Buyer) within 10 calendar days upon the date when the Buyer requested the refund.


The terms and definitions mentioned above shall have the same meaning as the terms and definitions used in the User Agreement .


Payment information for shopping in Russia
• • • Payment methods • • •
In cash

If you select courier delivery, the courier collects your cash payment for the order at the moment of delivery. You must check your order on delivery to make sure the parcel includes all items in configuration as per your order, as well as warranty sheet and receipt.

By bank card

If you want to pay for your order by bank card, please click “Pay by credit card” on the relevant page.

Payments are made via PAO SBERBANK using Bank Cards of the following payment systems:

• • • Data Transfer Process • • •

To make a payment (enter your card details), you will be redirected to the PAO SBERBANK payment gateway. The connection with the payment gateway and data transfer are secured via the SSL encryption protocol. If your bank supports the secure online payment technology Verified by Visa or MasterCard SecureCode, it may also require entering a special password to have your payment processed.


The present website supports 256-bit encryption. The confidentiality of your transferred personal data is ensured by PAO SBERBANK. The entered data will not be given to third parties except as otherwise provided by the laws of the Russian Federation. Card payments are processed in strict compliance with the requirements of the following payment systems: MIR, Visa Int., MasterCard Europe Sprl.

Payment information for shopping in Kazakhstan
• • • Payment methods • • •
Cash Payments

If you select courier delivery, the courier collects your cash payment on delivery. Please check the package on delivery to make sure all the contents are as per your order and it includes the warranty sheet and the receipt.

Online Card Payments

Our website accepts online card payments, which enables you to pay for the Service by Visa or Mastercard. Once you have chosen a Product or a Service and confirmed it, a secure window with the payment page of the CloudPayments processing center will open, where you will need to enter your bank card details. 3-D Secure protocol is used for the additional authentication of a cardholder. If your Issuing Bank supports this technology, you will be redirected to its server for the additional authentication. In order to learn more about the rules and methods of the additional authentication, please contact your Card Issuing Bank.

The online payment service is provided in compliance with the rules of the Visa and MasterCard international payment systems and the principles of safe and confidential payments. The most up-to-date methods of checking, encryption, and secure-channel data transfer are used to achieve it. You enter your card details via a secure window on the payment page of CloudPayments.

You need to enter the following details in the fields on the payment page: the card number, the cardholder’s name, the expiration date, and the 3-digit security code (CVV2 for VISA and CVC2 for MasterCard). You can find all the required details printed on the payment card.

CVV2/ CVC2 is the 3-digit security code printed on the back of a card.

Then, your Issuing Bank’s page will open in the same window for entering 3-D Secure code. If you have no static 3-D Secure code, you will receive a 3-D Secure code to your mobile phone by SMS. If you have received no code, you need to contact your Issuing Bank.

3-D Secure is the most up-to-date technology ensuring secure online card payments. 3-D Secure enables the precise authentication of the cardholder when he/she makes payments, which helps to minimize risks of card fraud.

• • • Security Guarantees • • •

The CloudPayments center protects and processes your card details in compliance with PCI DSS 3.0. The SSL encryption technology is used when the data is transferred to the payment gateway. The further data transfer is performed via secure banking networks of the highest safety level. CloudPayments does not share your card details with us or other third parties. 3-D Secure protocol is used for the additional authentication of the cardholder.

In case of any questions related to a payment you made, please contact the CloudPayments client support service by email at support@cloudpayments.kz.

• • • Online Payment Security • • •

The personal data you provide (name, address, phone number, e-mail, card number) are confidential and cannot be disclosed. Your card details are subject to mandatory encryption when transmitted and are not stored on our web server.

We recommend that you refer to the special page and check whether your browser is secure enough for online payments.

The secure processing of online payments is ensured by TOO “CloudPayments Kazakhstan”. All payment card procedures are carried out in compliance with the requirements of VISA International, MasterCard, and other payment systems. The specialized technologies for secure online card payments are used when the data is transferred. The data is processed on the secure high-tech server of the processing company.

Online card payments are safe because:

  • The authorization system ensures that the buyer’s payment card details (card number, expiration date, CVV2/CVC2) cannot be accessed by fraudsters, since these details are not stored on the authorization server and thus cannot be stolen.
  • The buyer directly enters his/her payment details into the CloudPayments authorization system and not on the online store website. Thus, third parties cannot access the buyer’s card payment details.

Your payment can be declined if:

  • Your bank card cannot be used for online payments. Please contact you Issuing Bank to check whether your card can be used for online payments;
  • Your card balance is not sufficient for your payment. To learn more about your payment card balance, please contact your Issuing Bank;
  • You entered incorrect card details;
  • Your payment card has expired. As a rule, the expiration date of a card is printed on its front (the month and the year when your card expires). To learn more about the expiration date of your card, please contact your Issuing Bank.

In case of any card payment questions or any other questions related to the website functioning, please reach us by phone on the following numbers:

+7 495 1082 707

+421 22 0400 693

By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.
By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.
By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.
By logging in and registering, you agree to the terms of
the User Agreement and Privacy Policy.

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